M03-05 · AI + Healthcare Operations

Health-Tech Product Implementation

Teaches students to manage the end-to-end process of implementing health-tech products in hospital environments. Covers multi-hospital implementation workflows (kickoff through go-live over 8-16 weeks), hospital IT vendor management, building reusable implementation tooling, handling production incidents in clinical settings where data errors affect patient safety, supporting sales conversations on integration questions, and evaluating AI tools for healthcare deployment.

30 Hours

7 Learning objectives

Create Bloom's ceiling (?)

5 Competencies

What You'll Be Able To Do

Learning Objectives

Objectives

Depth

Design a health-tech implementation plan spanning kickoff to go-live, including connectivity, authentication, data mapping, testing phases, training, and go-live criteria Create
Apply vendor management practices when working with hospital IT teams, including clear communication, specific technical requests, and realistic timeline expectations Apply
Create reusable implementation tooling including configuration templates per EHR vendor, automated interface testing, and cross-customer monitoring dashboards Create
Evaluate a production incident involving clinical data for severity, scope, root cause, and breach notification obligations Evaluate
Analyze implementation patterns across multiple customers to identify product improvements that reduce implementation time Analyze
Apply medication code normalization using RxNorm and diagnosis code mapping using ICD-10 to handle hospital-specific code variations Apply
Understand the health-tech sales cycle, including how to answer integration questions (FHIR R4, HL7 v2, security posture, HIPAA compliance, uptime SLAs) credibly Understand

Levels: Remember · Understand · Apply · Analyze · Evaluate · Create — highest demands most original thinking.

Core Competencies

What You'll Master

Implementation Project Management

Kickoff-to-go-live lifecycle, phased rollouts, parallel testing, customer-specific configuration, go-live readiness checklists.

Hospital IT Vendor Relations

Communication with interface teams managing 50+ vendors, specific and respectful request formatting, managing slow response cycles, firewall and connectivity coordination.

Implementation Tooling & Automation

Configuration templates, automated message parsing tests, cross-customer health dashboards, reducing per-customer implementation effort.

Clinical Incident Response

Severity classification, data feed disabling, root cause analysis, incident reports for clinical stakeholders, breach assessment for data integrity issues.

Health-Tech Sales Support

Technical credibility in sales calls, integration architecture explanations, security posture presentation, referencing current customer implementations.

Portfolio Artifact

What You'll Build

Health-Tech Implementation Playbook — Student creates a complete implementation playbook for deploying a health-tech product across hospital customers: an implementation timeline with phase gates and approval checkpoints, configuration templates for Epic and Cerner integrations, an automated test suite design for interface message parsing, a production incident response procedure with clinical severity classification, and a sales-ready integration FAQ with architecture diagrams.

Tools You'll Use

Industry Tools, Not Toy Projects

Jira / Linear

Project tracking tools for managing implementation tasks, milestones, and cross-team coordination.

Git / GitHub

Version control for implementation tooling, configuration templates, and automation scripts.

Postman

API testing platform for validating FHIR integrations and interface endpoints during implementation.

Mirth Connect

Healthcare integration engine for testing HL7/FHIR interfaces during implementation validation.

Datadog / Sentry

Monitoring and error tracking platforms for cross-customer health dashboards and incident detection.

Lucidchart

Diagramming tool for creating architecture diagrams, integration flow charts, and sales-ready visuals.