M03-04 · AI + Healthcare Operations

Healthcare Organizational Dynamics

Teaches students to navigate the unique organizational structure of healthcare institutions where IT serves clinical, administrative, and compliance stakeholders simultaneously. Covers hospital org structure, communicating effectively with clinical staff using medical terminology, building clinical champion relationships, managing IT-clinical trust dynamics, coordinating with revenue cycle and billing teams, and collaborating with biomedical engineering on device integration.

20 Hours

6 Learning objectives

Evaluate Bloom's ceiling (?)

4 Competencies

What You'll Be Able To Do

Learning Objectives

Objectives

Depth

Analyze the organizational structure of a hospital system, identifying reporting relationships between clinical, administrative, and IT departments and their implications for project sponsorship Analyze
Communicate effectively with clinical staff by translating technical issues into clinical workflow language and medical terminology Apply
Evaluate stakeholder dynamics across IT, clinical, billing/revenue cycle, compliance, and biomedical engineering to identify project champions and blockers Evaluate
Apply relationship-building strategies to earn clinical trust, including clinical champion identification, Help Desk shadowing, and clinical floor presence Apply
Understand revenue cycle terminology (CPT, ICD-10, DRG, HCPCS, charge capture) and how IT systems impact billing and financial operations Understand
Analyze cross-departmental communication patterns to select the appropriate channel (email for audit trail, Teams for quick questions, ServiceNow for formal requests, in-person for clinical floor issues) Analyze

Levels: Remember · Understand · Apply · Analyze · Evaluate · Create — highest demands most original thinking.

Core Competencies

What You'll Master

Healthcare Org Navigation

Clinical vs. administrative hierarchies, CIO/CMIO/CMO/CFO/COO relationships, IT governance structures, committee participation.

Clinical Communication

Medical acronym fluency (MAR, BMA, ADT), translating technical to clinical language, presenting to clinical informatics committees, written communication in litigious environments.

Clinical Champion Development

Identifying technology-friendly clinicians, nurturing advocacy relationships, leveraging champions for project adoption, sustaining engagement over time.

Cross-Departmental Coordination

IT-billing interfaces (charge capture, claim formats), IT-compliance requests (audit data, timelines), IT-biomedical engineering (device-to-network-to-EHR data flow), managing competing departmental priorities.

Portfolio Artifact

What You'll Build

Healthcare Stakeholder Map and Communication Plan — Student creates a stakeholder analysis for a simulated EHR optimization project at a multi-hospital system: a detailed org map identifying 15+ stakeholder roles across clinical, administrative, IT, and compliance departments; a communication plan specifying channel, frequency, and message framing for each stakeholder group; a clinical champion identification and engagement strategy; and a meeting facilitation guide for a cross-departmental project kickoff.

Tools You'll Use

Industry Tools, Not Toy Projects

Lucidchart / Visio

Diagramming tools for organizational mapping, stakeholder visualization, and process documentation.

Microsoft Teams / Outlook / SharePoint

Enterprise communication and collaboration tools used across healthcare organizations.

ServiceNow

IT service management platform for formal requests, incident tracking, and change management.

Claude

AI assistant for medical terminology research, communication drafting, and stakeholder analysis.

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