James Tate6 Aug · 10:05
I rang the mill about the replacement run for claim 1042 and they have the whole dye lot on backorder — they wouldn’t give me a date on the phone. Is there anything written down about chasing a supplier for a late lot, and what am I allowed to promise the account while we wait?
Bisbe6 Aug · 10:05
Two halves, and I can only answer one of them.
Chasing a supplier: nothing written down covers it. Atlantica’s manual is about how you serve your accounts — there is no page about suppliers at all, so I’m not going to guess. It’s with Maria now.
What you may tell the account IS written down. Maria’s words:
“Tell the account before they notice it on the packing list.”
“Offer the next batch date, in writing, in the same message.”
So the short-batch page carries the half you can act on today, and the mill half is with Maria.
Check the source before you act on it. Bisbe only answers from what the owner has written down, and it can still get one wrong — verifying is on you.