M08-05 · AI + Robotics & Automation Operations

Robot Software and Firmware Management

AI + Robotics & Automation Operations →

Covers the software and firmware layer of robot operations at a configuration and management level (not writing ROS code, but understanding the stack well enough to configure, update, and troubleshoot). Students learn the ROS/ROS2 software stack conceptually, robot configuration interfaces (web dashboards, tablet apps), OTA update planning and execution (staging, batch rollout, monitoring, rollback), map management (SLAM updates and fleet-wide propagation), behavior scripting for different deployment contexts, and version management practices that prevent the disasters caused by untested updates.

25 Hours
8 Learning objectives
Evaluate Bloom's ceiling (?)
4 Competencies

Learning Objectives

Objectives

Depth
  • Understand the ROS/ROS2 software stack at a conceptual level — nodes, topics, services, actions, launch files — well enough to read logs, interpret errors, and communicate issues to robotics engineers Understand
  • Apply OTA update rollout procedures: testing on staging robots, batch deployment (5 units first, monitor 48 hours, then remaining fleet), customer notification, post-update monitoring for regressions, and rollback procedures when updates cause failures Apply
  • Create a rollback plan for a failed firmware update that restores previous functionality across affected robots while engineering develops a fix Create
  • Analyze update changelogs to assess risk — identifying changes that affect navigation, safety, or customer-facing behavior that require extra testing vs. low-risk improvements Analyze
  • Apply SLAM map management procedures — updating maps after facility changes, propagating updated maps to specific robots or entire fleets, verifying map accuracy post-update Apply
  • Create behavior configurations for different deployment contexts — a restaurant robot (welcoming tone, slow speed in dining area) vs. a hospital robot (calm, clear speech) vs. a warehouse robot (efficiency-optimized, minimal interaction) Create
  • Evaluate robot software version consistency across a fleet, identifying robots running outdated firmware and assessing the risk of version drift Evaluate
  • Apply configuration management practices to ensure custom settings at each customer site are documented and reproducible if a robot needs replacement Apply

Levels: Remember · Understand · Apply · Analyze · Evaluate · Create — highest demands most original thinking.

What You'll Master

ROS/ROS2 Operational Literacy

Understanding the robot software stack at a conceptual level: what nodes do, how topics carry data, how services respond to requests; reading ROS logs and error messages; communicating software issues to engineering with specific data.

OTA Update Management

Planning and executing firmware rollouts safely: staging, batch deployment, monitoring, regression detection, rollback; never updating all robots simultaneously, never deploying on Fridays, never skipping post-update verification.

Map & Environment Management

Maintaining accurate SLAM maps as facilities change, propagating map updates across fleets, resolving mapping artifacts (glass, reflective surfaces), verifying robot navigation on updated maps.

Behavior Configuration & Customization

Configuring robot behavior parameters (voice, speed, interaction patterns, LED/screen displays, approach distance) for specific deployment contexts and customer brands; documenting configurations for reproducibility.

What You'll Build

Software Operations Playbook — Student creates a complete software operations playbook covering: OTA update rollout procedure (with staging, batch deployment, monitoring, and rollback checklists), map management workflow (trigger conditions for map updates, propagation procedure, verification steps), behavior configuration templates for 3 deployment contexts (restaurant, hotel, warehouse) with parameter specifications, a version management tracking sheet for a 30-robot fleet, and a post-mortem analysis of a simulated failed update (v2.4.1 glass door regression scenario) with incident timeline, rollback execution, and engineering bug report.

Industry Tools, Not Toy Projects

ROS / ROS2

Robot Operating System — conceptual understanding, log reading, and error interpretation (not code writing).

Robot Configuration Dashboards

Vendor-specific web and tablet interfaces for configuring robot behavior, speed, and interaction parameters.

Fleet Management Platform

Freedom Robotics, InOrbit, or Formant for OTA updates, version tracking, and fleet-wide software management.

SLAM Mapping Tools

Environment mapping and zone configuration tools for maintaining accurate facility maps across robot fleets.

Jira / Linear

Engineering ticket systems for filing bug reports and tracking feature requests from field operations.

Notion / Confluence

Documentation platforms for playbooks, configuration templates, and version management records.

Prerequisites

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