[
  {
    "org_id": "org_atlantica",
    "id": "th-james-checkin",
    "channel": "internal",
    "asker_name": "James Tate",
    "asker_user_id": null,
    "about": null,
    "asker_role": "rep",
    "subject": "What do I do first when I get to an account?",
    "opened_at": "2026-08-05T13:12:00.000Z",
    "state": "answered-by-atlas",
    "owner_notified": true,
    "learned_procedure_id": null
  },
  {
    "org_id": "org_atlantica",
    "id": "th-ravi-reorder",
    "channel": "internal",
    "asker_name": "Ravi Patel",
    "asker_user_id": null,
    "about": null,
    "asker_role": "rep",
    "subject": "A buyer just texted me a reorder — do I need anything else from her?",
    "opened_at": "2026-08-05T16:40:00.000Z",
    "state": "answered-by-atlas",
    "owner_notified": true,
    "learned_procedure_id": null
  },
  {
    "org_id": "org_atlantica",
    "id": "th-james-refund",
    "channel": "internal",
    "asker_name": "James Tate",
    "asker_user_id": null,
    "about": null,
    "asker_role": "rep",
    "subject": "Casa Marejada wants a refund on the overshirts that came in wrong. What do I tell them?",
    "opened_at": "2026-08-06T09:02:00.000Z",
    "state": "waiting-on-owner",
    "owner_notified": false,
    "learned_procedure_id": null
  },
  {
    "org_id": "org_atlantica",
    "id": "th-lucia-quality",
    "channel": "b2c",
    "asker_name": "Lucía Ferrer",
    "asker_user_id": null,
    "about": null,
    "asker_role": "customer",
    "subject": "The stitching on the Wave Overshirt I bought has come away at the shoulder. Is that covered?",
    "opened_at": "2026-08-06T08:15:00.000Z",
    "state": "answered-by-atlas",
    "owner_notified": true,
    "learned_procedure_id": null
  },
  {
    "org_id": "org_atlantica",
    "id": "th-casamareas-ordering",
    "channel": "b2b",
    "asker_name": "Elena Duarte · Casa Mareas",
    "asker_user_id": null,
    "about": {
      "type": "account",
      "id": "acct_5592"
    },
    "asker_role": "partner",
    "subject": "How do we place a reorder ourselves instead of waiting for the rep?",
    "opened_at": "2026-08-04T17:30:00.000Z",
    "state": "answered-by-atlas",
    "owner_notified": true,
    "learned_procedure_id": null
  },
  {
    "org_id": "org_atlantica",
    "id": "th-marisol-batch-claim",
    "channel": "b2b",
    "asker_name": "Marisol Vega · Marisol’s Beachwear",
    "asker_user_id": null,
    "about": {
      "type": "claim",
      "id": "clm_1042"
    },
    "asker_role": "partner",
    "subject": "Twelve of the Wave Overshirts on our last order have opened at the side seam. What happens on a whole run?",
    "opened_at": "2026-08-06T09:20:00.000Z",
    "state": "waiting-on-owner",
    "owner_notified": true,
    "learned_procedure_id": null
  },
  {
    "org_id": "org_atlantica",
    "id": "th-james-mill-backorder",
    "channel": "internal",
    "asker_name": "James Tate",
    "asker_user_id": null,
    "about": null,
    "asker_role": "rep",
    "subject": "The mill has our replacement dye lot on backorder. How do we chase a supplier for a late lot?",
    "opened_at": "2026-08-06T10:05:00.000Z",
    "state": "waiting-on-owner",
    "owner_notified": true,
    "learned_procedure_id": null
  },
  {
    "org_id": "org_atlantica",
    "id": "th-ana-samples",
    "channel": "internal",
    "asker_name": "Ana López",
    "asker_user_id": null,
    "about": null,
    "asker_role": "rep",
    "subject": "Can I leave a couple of samples with a buyer who hasn’t ordered yet?",
    "opened_at": "2026-06-12T15:02:00.000Z",
    "state": "learned",
    "owner_notified": true,
    "learned_procedure_id": "kb-samples"
  }
]